Volunteer Coordinator

Reports to: Manager of Community Engagement Programs
Salary: Competitive and commensurate with experience
Work schedule: M-F, Part time (20 Hours/week starting).

Openhouse seeks a dynamic, creative, outgoing, and organized Volunteer Coordinator who will expand and innovate the organization’s capacity to recruit, train and cultivate volunteers of all ages with a particular focus on volunteers who are lesbian, gay, bisexual and transgender older adults.

ABOUT OPENHOUSE: Openhouse services include Volunteer Friendly Visitors, housing assistance and education, care coordination, and peer-led support groups to ensure that LGBT seniors have the resources, information and support they need. In addition, Openhouse’s Community Engagement Program (CEP) offers over 100 hours of dynamic programming every month that bring LGBT seniors together to promote social interaction, community-building, health and wellness, and civic engagement

POSITION SUMMARY: The Volunteer Coordinator is responsible for the recruitment, training, retention and supervision of diverse volunteers of all ages in order to effectively engage and serve the LGBT older adult community and the expanding needs of a growing agency. The Volunteer Coordinator will involve LGBT seniors directly using a strengths-based approach and collaborate with program staff to help program participants become and remain engaged in Openhouse activities. The Volunteer Coordinator must possess strong written and verbal communication skills and knowledge utilizing social media and other online tools such as Constant Contact and Volunteer Matters for recruiting new volunteers and spreading the word about new volunteer opportunities. Perhaps often labeled a “people person” by friends, the Volunteer Coordinator will have strong networking and interpersonal skills and an enthusiasm for being highly visible in the community. The position is part-time and reports to the Manager of Community Engagement Programs.


Volunteer Recruitment and Training:
1. Collaborate with Openhouse staff across programs/departments to determine appropriate volunteer needs.
2. Develop and implement effective strategies to recruit and develop volunteers with the well-matched skills for each volunteer position.
3. Train and support volunteers for Openhouse programs, outreach, fundraising/development, and communications.
4. Train and support volunteers for special events/outings that include annual events such as Fall Feast, Elder Youth Brunch, LGBTQ Senior Prom, LGBTQ Pride and other events offered to encourage seniors to feel connected to the LGBTQ community and less isolated.
5. Develop appropriate and ongoing training opportunities; produce training materials to support volunteers as needed.
6. Supervise volunteers at events.
7. Respond to volunteer program phone calls, emails, and other inquiries regarding Openhouse’s volunteer opportunities.
8. Provide prospective volunteers with the necessary information to choose appropriate volunteer opportunities at Openhouse.
9. Engage prospective volunteer contacts through timely follow up.
10. Liaise with community organizations and local businesses to promote the organization’s mission and expand Openhouse’s potential volunteer base.
11. Deliver presentations at community events as needed.
12. Listen to and collaborate with community members toward the creation of successful volunteer program.

Volunteer Retention and Recognition:
1. Provide ongoing recognition to volunteers through various methods of communication, ensuring that volunteers are promptly and properly thanked for their support. Conduct recognition events to honor volunteers.
2. Maintain and solidify close relationships with volunteers and volunteer contacts.
3. Supervise volunteers in performance of duties providing them continuous feedback, periodic performance evaluations and special guidance when requested or required.
4. Work with staff and community members to resolve conflicts that may arise among volunteers, and/or senior community members, using outside support as needed.
Volunteer Program General Operations: Systematic, detail-oriented, with strong computer skills, the Volunteer Coordinator tracks, assesses and evaluates program outcomes to ensure innovation and impact of services provided. Collect and analyze volunteer data and provide reports and data analysis across programs about volunteer productivity and outcomes.
1. Serve as a primary volunteer program liaison to staff and to volunteers.
2. Assist with social media engagement with volunteers by identifying and sharing content opportunities across Openhouse programs.
3. Attend external volunteer-related events for recruitment, retention, or recognition as needed.
4. Coordinate events, meetings, program orientations, trainings as necessary. Some evening and occasional weekend work will be required.
5. Commitment to shadowing or participating in Openhouse programs toward an understanding of program needs.
6. Collaborate and support Openhouse program staff as needed.
7. Other Duties as Assigned by the Manager of Community Engagement Programs or required by temporary or short-term staffing shortages.

IDEAL EXPERIENCE: Experience working with LGBT older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:
1. Experience working with older adults or equivalent experience working with other populations with unique socialization and service needs.
2. Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBT community members.
3. Comfortable using technology; ability to use online volunteer management tool, volunteer recruitment websites, and online social media and communications tools.
4. Ability to translate the life experiences and skills of LGBT older adults to foster confidence and empower them as volunteers.
5. Demonstrated ability to organize volunteers, activities and events.
6. Experience guiding groups of volunteers toward common goal.
7. Experience recruiting, working with and supporting volunteers.
8. Attuned to what motivates the active, busy, “volunteer-minded” community member to give of their skills, talents, and valuable time.
9. Strong interpersonal skills and tact when delivering and receiving constructive feedback.
10. Ability to collaborate with multi-disciplinary team to effectively reach potential volunteers and build community partnerships.
11. Familiar with organizing grassroots community campaigns is highly valued
12. Committed to diversity and able to recognize and affirm that LGBT older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability

Proficient with Microsoft Office Suite and the ability to quickly learn software programs and online databases and tools. Familiarity of online content management systems (Word Press), and layout tools (InDesign, Photoshop). Excellent knowledge of various social media platforms for outreach and marketing. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Attention to detail and ability to provide high quality data and reports.

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

Bachelor’s Degree a plus, experience working with older adult populations, and volunteer program coordination

Compensation is commensurate with experience. Openhouse offers a full benefits package including health, dental & vision insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment.

E-mail cover letter and resume to [email protected] or fax to (415) 296-8008. Applications without a cover letter will not be considered. No phone calls please.

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people and people with disabilities encouraged to apply.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.