Available Positions

Case Manager (Full-Time)

Training and Outreach Manager (Full-Time)

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people, and people with disabilities encouraged to apply.

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POSITION TITLE: Case Manager (Full-Time)

POSITION SUMMARY:

The Openhouse Case Manager provides comprehensive, client-centered intake, assessment, planning, coordination and follow-up services for lesbian, gay, bisexual, transgender, queer and intersex (LGBTOI) seniors and adults with disabilities with multiple housing, health, and psychosocial challenges that impair their functional capacity to access needed services.  The Case Manager works with clients and their existing formal and informal support networks to develop care plans and to monitor services and interventions to ensure provision of high quality care and an optimum level of functioning for the client in the most integrated setting.

The position is full-time (exempt) and reports directly to the Manager of Support & Wellness Programs  and receives monthly individual and group clinical consultation from Clinical Case Management Collaborative Consultant at Institute on Aging.

DUTIES AND RESPONSIBILITIES:

The Case Manager assesses needs, develops care plans, authorizes services, arranges and coordinates the provision of services among providers, provides follow-up monitoring and reassessment, and develops discharge and termination plans. The Case Manager will perform the following core functions:

  • Identify and assess seniors and adults with disabilities in need of case management through an intake and enrollment process;
  • Assess the consumer’s functional and cognitive capacity and limitations, including identification of issues and challenges;
  • Develop an individual, client-centered, strengths-based care plan care plan to address the service needs identified in the assessment;
  • Ensure the implementation of the care plan by coordinating and arranging for services as necessary based on the client’s functional capacity as determined in the assessment;
  • Follow-up and monitor care plan implementation through quarterly home visits and monthly phone contacts with clients;
  • Review and modify care plans on an regular basis to ensure the care plan continues to meet their needs;
  • Work with DAAS centralized intake system to take on client referrals
  • Refer direct client inquiries to centralized intake system.
  • Consistently evaluate the quality and effectiveness of the services provided to the client;
  • Counsel, coach and work collaboratively with clients to respond to crisis situations regarding housing and social service needs, advocacy, problem-solving and therapeutic interventions;
  • Complete of a comprehensive reassessment on an annual (?) basis; and
  • Terminate Case Management services when appropriate.
  • Manage and maintain all necessary client information, including:
    • Documentation of all client information in a timely manner via progress notes including all case management activity regarding identified problems, adding any new issues, interventions and objectives to the service plan, as needed;
    • Entry and updating of all required information in the DAAS OOA Get Care database and;
    • Maintenance and submission of monthly units of service reports to meet contract deliverables in a timely manner.

ADDITIONAL RESPONSIBILITIES:

  • Active participation in weekly case conference meetings with interdisciplinary Openhouse team with commitment to work collaboratively to share and conceptualize client needs to guide and support staff service-plans including internal and external referrals and linkages
  • Active participation in weekly meetings with supervisor
  • Active participation in monthly supervision meetings through the DAAS Clinical Supervision Collaborative.
  • Attend continuing education classes and/or in-service training to increase knowledge, skills and attitudes related to case management, gerontology, family and community systems and other areas relevant to the client population.
  • Other duties as assigned by Support and Wellness Program Manager or required by temporary or short-term staffing shortages.

EXPECTATIONS AND QUALIFICATIONS:

The ideal candidate for the position will be able to demonstrate:

  • Excellent working knowledge of available social services and public benefits for seniors and adults with disabilities including: Medicare, Medi-Cal, In-Home Support Services (IHSS), and behavioral health services for older adults.
  • Thorough understanding of housing issues facing seniors; housing resources, including advocacy and legal; and processes for applying to accessible and safe senior housing and waitlist opportunities.
  • Open and effective communication with community providers, including physicians and other health care and social service organizations and staff.
  • A collaborative, active and engaged work style as a member of the Openhouse team.
  • Existing relationships with community providers, including case managers, and other health care and social service organizations and workers.
  • Consumer-centered approach to service delivery based on high quality customer service.
  • Understanding of data tracking, information management systems, and reporting to measure outcomes, to increase program effectiveness and ensure compliance with contract requirements.
  • Ability to work successfully with staff, volunteers and interns to extend outreach and support to promote the Case Management program.
  • Ability to make impactful recommendations to enhance and improve services.
  • Attention to detail with good problem-solving skills and the ability to prioritize multiple and competing tasks.

EDUCATION/EXPERIENCE:

Required:

  • Experience in health, aging, social work, psychology, counseling, other related fields plus three years working with seniors and/or adults with disabilities.
  • Experience with and understanding of the housing, medical and psychosocial issues of lesbian, gay, bisexual, and transgender seniors and adults with disabilities.
  • Exceptional communication and presentation skills relating to seniors, adults with disabilities, their caregivers and support systems and teams of health professionals.
  • Demonstrated case management skills and experience in the community health care delivery system.

Highly Valued:

  • Experience in motivational interviewing, counseling, advocacy, and/or behavioral health.
  • Successful experience working in culturally diverse situations including working with people of various racial and ethnic backgrounds, sexual orientations and gender identities.
  • Proficiency in multiple languages.
  • Experience working with older adults or equivalent experience working with other populations with unique socialization and service needs.
  • Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBT community members.

COMPENSATION:  Compensation is competitive and commensurate with experience.  Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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POSITION TITLE: Training and Outreach Manager (TOM)

Openhouse seeks a dynamic, creative, outgoing, and organized Training and Outreach Manager.  As the primary trainer/educator for Openhouse’s Cultural Humility Training Program the TOM will expand the organization’s capacity to train, partner with, and support providers of aging services throughout the Bay Area and beyond to develop greater safety and inclusion of LGBTQ seniors in healthcare, long-term care, and community-based settings. The TOM is a passionate, social justice advocate interested in transforming the aging landscape by empowering providers to challenge racism, ageism, heterosexism, and intersex/trans/bi/homophobia through staff training and proactive, inclusive and affirmative practices.

POSITION SUMMARY:  Under minimal supervision, the Training and Outreach Manager is responsible for the development and execution of the agency training programs and outreach to organizational partners. The TOM is responsible for the implementation of training and outreach policies in conjunction with senior leadership. The TOM leads and establishes mission-driven training to attract and serve a diverse audience. After initial training, TOM may provide onsite technical assistance to staff in variety of service settings to help create safer more welcoming environments for LGBTQ seniors and their caregivers in those spaces. Technical assistance may include onsite observation of staff behaviors to inform the development of site-specific training; recommendations for strengthening practices and policies; coaching, and innovative program design to improve safety and visibility of LGBTQ community. The TOM will refine, enhance and strengthen Openhouse Cultural Humility curriculum as needed to ensure effective, high-impact training outcomes tailored to each audience.

The TOM will also be the primary lead of a Pilot Innovation Project between Openhouse and Stepping Stone Adult Day Health Centers (ADHC). The Project titled, “Expanding Adult Day Health Care Services to LGBT Seniors and Disabled Adults,” takes the Openhouse training model described above and implements policies, practices and culture change in an ADHC setting. The TOM will be working primarily in the field at various locations. This position is full-time (1.0 FTE) exempt and reports to the Director of Programs.

DUTIES AND RESPONSIBILITIES:

I. Training and Strategic Partnerships

  1. Provide leadership and oversight of training and outreach efforts to Bay Area aging network providers. This includes the tracking and evaluation of impact of Openhouse training program, technical assistance to agencies, and overall inquiries on LGBTQ cultural humility training. As the primary trainer for Openhouse, deliver a minimum of 25 high-impact trainings annually and in the process acquire a deeper understanding of barriers that exist for providers to serve LGBTQ seniors, their caregivers and care partners.
  2. Identify gaps in aging services in addressing and meeting the needs of LGBTQ seniors and in collaboration with senior leadership to develop strategies and generate programming ideas for inclusion and visibility.
  3. Provide extensive training and skill development for ADHC staff; and ongoing trainings in specific areas of needs such as LGBT dementia care and resources for LGBTQ seniors and their caregivers; service and supports for Long-Term HIV survivors; health disparities for communities within LGBTQ communities, etc.
  4. Provide ongoing observation and feedback to employees at the ADHC site to implement and integrate best practices for staff to enact culturally responsive behaviors for working with LGBTQ seniors and adults with disabilities, and their caregivers/partners.
  5. Guides and facilitates the creation, implementation, coordination and ongoing quality improvements for comprehensive agency-wide training and orientation

II. Outreach

  1. Build and nurture strong relationships with key community members, agency and corporate partnerships to increase Openhouse community impact.
  2. Build and execute the Openhouse’s community outreach strategic plan.
  3. Serve as the primary Openhouse point of contact for potential training partnerships with the public and private sector.
  4. Procure additional funding for training programs via corporate relationships, public relations, and marketing activities.
  5. Represent Openhouse in the community to educate and advocate for the inclusion of LGBTQ seniors in aging services and programs.
  6. Develop and execute outreach strategies for expanding and promoting Openhouse trainings throughout the Bay Area and beyond.
  7. Build coalitions and collaborations with aging network, LGBTQ organizations, and community leaders to further Openhouse’s education, advocacy, research, and policy work on behalf of LGBTQ seniors and healthy aging.
  8. Develop appropriate and ongoing training opportunities; produce training materials to support staff learning.

III. Quality Assurance/Project Management

  1. Serve as primary liaison between Openhouse and agency training partnerships, including Stepping Stone ADHC, to ensure seamless coordination between agencies and training delivery.
  2. Maintains responsibility for oversight and execution of all training compliance activities required by agency contracts including compiling and submitting all required documentation for training grants, and government contracts.
  3. Works with Director of Programs to develop continuous quality improvement processes for all OH trainings. Distributes, collects and compiles evaluation results.
  4. Meet with Director of Programs and Activities Coordinator monthly to review and analyze effectiveness of agency training, programming; and to explore staff, client, and program needs.
  5. Other Duties as Assigned by the Director of Programs or required by temporary or short-term staffing shortages.

IDEAL EXPERIENCE: Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:

  1. Experience to create curriculum, facilitate trainings and give presentations before large groups.
  2. Cantonese speaking highly valued.
  3. Minimum of 3-4 years of experience with administrative responsibilities.
  4. Minimum of 2 years of experience delivering and facilitating trainings or presentations before large groups.
  5. Excellent inter-personal and project management skills.
  6. This position requires leadership skills and demonstrated organizational skills with strong attention to detail.
  7. Experience with public relations and marketing is preferred.
  8. Excellent oral and written communication skills.
  9. Experience with Microsoft Word and Excel and databases.
  10. Ability to develop, oversee, and coordinate training strategy and plan for multiple projects.
  11. Experience working with older adults or equivalent experience working with other populations with unique socialization and service needs including but not limited to dementia and Alzheimer’s disease, adult day health, behavioral health, caregiver wellness, etc.
  12. Sensitivity to and knowledge of the distinct life experiences, challenges, and strengths of LGBTQ community members.
  13. Strong interpersonal skills and tact when delivering and receiving constructive feedback.
  14. Familiar with organizing grassroots community campaigns is highly valued.
  15. Committed to inclusion and able to recognize and affirm that LGBT older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.

QUALIFICATIONS:

  • Minimum of 2 years facilitating training; presenting other professional development programs for adults
  • Experience working with older adult populations, familiarity with trauma informed care; Adult Day Health, and/or dementia and Alzheimer’s disease highly valued.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Proficient with Microsoft Office Suite (specifically Word, Excel, Powerpoint) and the ability to quickly learn software programs and online databases and tools. Exceptional problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Attention to detail and ability to provide high quality data and reports.

PHYSICAL REQUIREMENTS REQUIRED:

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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