AVAILABLE POSITIONS

(scroll down for positions with Partner programs)

POSITION TITLE: Openhouse Resource and Referral (R & R) Navigator

POSITION SUMMARY: Openhouse seeks a dynamic, empathetic “people person” who is excited to connect a historically marginalized community to the services they need! The Resource and Referral (R & R) Navigator provides information and assistance (and potentially translation services) welcoming to LGBTQ seniors and adults with disabilities at the Openhouse Aging and Disabilities Resource Center (ADRC). In addition to being a neighborhood hub for such services, the Openhouse ADRC is a city-wide resource for lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors and adults with disabilities. 50% of the community members Openhouse serves annually come in through the ADRC. The R & R Navigator assesses the needs and capabilities of individuals, provides current information on opportunities and services available within the community, follows up as necessary, and documents the provision and outcomes of services to ensure program effectiveness and achievement of objectives. The R & R Navigator models Openhouse’s commitment to a trauma-informed approach to providing services and building community. The position is full-time with full benefits and reports to the Manager of Resource and Referral Navigation Program.

DUTIES AND RESPONSIBILITIES:

  1. Organize and conduct outreach and other promotional activities to inform LGBTQ seniors and adults with disabilities across the city and the neighborhood about the Openhouse ADRC and increase their access to appropriate community resources, housing and services.
  2. Complete intake forms and proactively assess the needs, challenges and capacity of individuals seeking ADRC services.
  3. Provide current information and referrals appropriate to each participant on housing and social services available at Openhouse and in the community including adult day care, counseling, education, employment, in-home care, legal support, transportation and social activities.
  4. Update and maintain monthly housing opportunities list for San Francisco and surrounding areas, including coordinating volunteers to ensure lists are up to date and comprehensive.
  5. Link individuals to the opportunities and services that are available and help secure needed services by providing additional assistance such as contacting agencies, completing forms, advocating for the individual with service providers, confirming and escorting individuals to appointments, and conferring with service providers to ensure individual needs are met.
  6. Assist individuals in completing applications for financial benefits including renter’s/home owners’ assistance, other financial assistance programs, Medi-Cal, and Medicare Part D.
  7. Assess and coordinate with Openhouse staff or outside agencies when an individual needs specialized clinical assessment, case management, or other care coordination services.
  8. Conduct community outreach and informational workshops to increase the target population’s understanding of and access to the affordable housing system in San Francisco including how to stay informed about available units, complete applications, improve credit scores and maximize participation in housing lotteries.
  9. Follow up with individuals and organizations to ensure receipt of services, maximize client participation and utilization of services and programs, measure consumer satisfaction and document the outcome of referrals, housing applications, and other assistance provided through the ADRC.
  10. Maintain and submit monthly service reports to meet contract agreements; collaborate with community-based organizations and city departments to reach older adults and adults with disabilities in the LGBTQ community; participate in trainings to enhance skills.
  11. Develop relationships with community organizations with shared values and beneficial resources and encourage coalition-building to provide the community with holistic care, including attending partnership meetings such as the LGBTQ Partnership, etc.
  12. Support community members moving into 95 Laguna, including subsidy referrals, moving resources, utility setup, and more as needed.
  13. Cross department support with the California Reducing Disparities Project, a project gathering firsthand accounts of how best to connect historically marginalized folks to services.
  14. Other duties as assigned by the Manager of Housing and Resources Navigation Program

EXPECTATIONS AND QUALIFICATIONS:

The ideal candidate for the position will be able to demonstrate:

  • Current and comprehensive knowledge of available housing and social services for seniors and adults with disabilities.
  • Thorough understanding of affordable housing in San Francisco, public benefits like Medicare and Medi-Cal, In Home Supportive Services (IHHS), and the role of the San Francisco Department of Aging and Adult Services (DAAS) in ensuring access to quality care and services for seniors and adults with disabilities.
  • Existing relationships with community providers, including case managers, and other health care and social service organizations and workers.
  • Motivation to be of service to LGBTQ elders and adults with disabilities.
  • Community-centered approach to service delivery based in compassion and willingness to engage community members in difficult conversations about intersecting identities.
  • Strong communicator who can interact non-judgementally, with a mind to harm reduction.
  • Outgoing, independent, proactive and loves working with people.
  • An understanding of data tracking and reporting to measure outcomes, increase program effectiveness and ensure compliance with contract requirements.
  • Ability to work successfully with volunteers and interns to extend outreach and support, work with individuals in the program and promote the ADRC program.
  • Ability to make impactful recommendations to enhance and improve services.

EDUCATION/EXPERIENCE:

  • BSW or other social work experience highly preferred.
  • At least two years of experience working with seniors and/or adults with disabilities.
  • Exceptional communication and presentation skills relating to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals.
  • Good problem solving skills and the ability to prioritize multiple tasks.
  • Proficiency with information management systems.
  • Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ seniors and adults with disabilities.
  • Ability to speak (bilingual) in English and Spanish preferred.
  • Experience working with populations with unique socialization and service needs.
  • Commitment to diversity and demonstrated understanding that LGBTQ older adults and people with disabilities live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality/religion, and ability.

REPORTING: The Resource and Referral Navigator will report to the Housing and Resource Navigation Program Manager.

**

POSITION TITLE: Openhouse Friendly Visitor Program Supervisor

Openhouse’s Friendly Visitor Program seeks to support engagement in the LGBTQ community for persons no longer able to fully participate in community events/activities and for individuals who are committed to giving back to the LGBTQ adults who have gone before them. The Program Supervisor is responsible for overseeing the Friendly Visitor and MISCI Program including: recruiting, screening, training, and supporting volunteers. The Program Supervisor then matches volunteers with isolated LGBTQ seniors to provide ongoing companionship, and emotional support. Through extensive and creative outreach initiatives, the Program Supervisor recruits and assesses LGBTQ senior community members who could benefit from a volunteer visitor. The Program Supervisor provides support to friendly visitor volunteers through ongoing education, support groups, and individual meetings to foster and sustain meaningful peer relationships with their community member match. The Program Supervisor will also work effectively as part of a team to ensure the success of Openhouse’s Community Defined Evidence Practice (CDEP), a project funded by the California Department of Public Health (CDPH) whose goal is to assess the positive health impacts of Openhouse’s wraparound Support & Wellness, Community Engagement, and Friendly Visitor Programs in a multi-year community participatory research project Engagement Programs. The position is full-time with full benefits and reports to the Manager of Community Engagement Programs.

ESSENTIAL FUNCTIONS:

  1. Assessment, Training, and Matching

*Senior Participant/Community Member

  • Conduct comprehensive in-home assessment to ascertain needs, interests and challenges for the client age 60+ seeking support.
  • Provide high quality service and support to seniors to foster and sustain relationship with the Friendly Visitor volunteer.
  • Monitor changes in senior’s health and well-being, and level of satisfaction with volunteer match during follow-up calls and/or visits.
  • Work collaboratively with Case Manager and staff from other programs to ensure a welcoming referral into the friendly visitor program.
  • Assist participants with accessing information and assistance or case management services, as needed.
  • Match LGBTQ seniors with screened, trained, and committed volunteer matches.
  • Support the Manager of Community Engagement Programs with developing and implementing creative and effective outreach efforts to identify LGBTQ seniors for the Friendly Visitor and MISCI Programs that can include but not limited to in-service presentations to social service providers and tabling at community events.

*Friendly Visitor Volunteer

  • Work with Volunteer Coordinator to develop and implement creative and effective outreach efforts to identify and recruit diverse friendly visitor volunteers.
  • Screen and train volunteers to ensure successful matches with LGBTQ senior participants.
  • Conduct a comprehensive in-person assessment of volunteer visitors twice per year to ascertain 1) baseline interest and needs, 2) challenges that may arise as friendly visitor relationship develops.
  • Match committed volunteers with isolated LGBTQ community members.
  • Provide ongoing supervision and support to friendly visitor volunteers to help sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to empower friendly visitor volunteers.
  1. Program Evaluation and Reporting
  • Conduct program evaluations and satisfactions surveys twice per year with seniors and volunteers to maintain high quality programming tailored to program outcomes.
  • Conduct exit interviews to collect qualitative feedback from senior and volunteer.
  • Manage and maintain all necessary information on intake and assessment forms for each client and volunteer.
  • Manage data collected on intake forms and satisfactions surveys using internal databases and external reporting systems.
  • Ensure and monitor the accuracy of the collection and reporting of client data on a monthly basis to funding sources regarding units of service delivered.
  • Review units of service variance reports on a monthly basis to ensure deliverables are on target per contract requirements.
  • Attend at least two trainings and meetings as required by DAAS/HSA for supervisors, including annual Elder and Dependent Adult Abuse Education.
  1. Data Collection and Oversight

CDEP Project-specific

  • Collaborate with Openhouse internal and external project Evaluation team to plan, distribute, and coordinate evaluation process with Openhouse staff and community partners including: interviews, focus groups, study participant outreach, enrollment, education, and ongoing support.
  • Conduct and compile survey data as part of the study at initial contact (baseline), 6-,12-, and 18-month intervals for reports to Evaluation team.
  • Respond to questions about study. Screen participants for enrollment in the study.
  • Distribute and track incentives of study participants.
  1. Community Outreach
  • Develop outreach materials, as needed, to promote the Openhouse Friendly Visitor Program. Work with graphic designer to create promotional materials.
  • Promote Friendly Visitor Program to LGBTQ community members 60+ and providers.
  • Develop relationships and cultivate collaborations with staff in organizations providing housing, health, HIV-related social services, and mental health providers which serve seniors in order to build referral networks.
  1. Documentation
  • Records demographic and service delivery data in required databases.
  • Monitors program progress and sustainability of contract requirements with accurate and accessible record keeping.
  • Resolves any Department of Justice or other screening requirements and documents outcomes/resolutions.
  1. Other duties as assigned by the Manager of Community Engagement Programs.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:

Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of recruiting, working with and supporting volunteers. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral.

Exceptional communication and interpersonal skills relating to LGBTQ seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Strong program management skills. Instructional skills to conduct Openhouse volunteer orientations, trainings, and community outreach events. Organizational skills to document and track interactions with community members and volunteers. Collaboration skills to maintain and foster relationships with social service providers, community-based organizations, and other stakeholders. Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to supervise volunteers and projects in a fast-paced environment. Ability to provide care coordination and linkages, as needed, for participants enrolled in Friendly Visitor program. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate new ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, Friendly Visitor volunteers, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS REQUIRED:

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

EDUCATION/EXPERIENCE:

The successful candidate should have a passion for the needs of LGBTQ seniors and be highly motivated to achieve Openhouse mission and goals. The candidate should be:

  1. Sensitive to and have knowledge of the unique life experiences, challenges, and strengths of LGBTQ seniors and adults with disabilities. (Required)
  2. Experience working with populations with unique socialization and service needs. (Highly Valued)
  3. Exceptional communication and presentation skills relating to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. (Highly Valued)
  4. Someone with the flexibility and creativity to find alternative ways to reach program objectives when barriers arise that impede program or achievement of targeted goals.
  5. A hard worker with a high energy level and willingness to work hands-on in building and executing a variety of activities.
  6. Commitment to diversity and demonstrated understanding that LGBTQ older adults and people with disabilities live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality/religion, and ability. (Highly Valued)
  7. Experience supervising staff and volunteers highly valued.

**

POSITION TITLE: Openhouse Community Engagement Coordinator (CEC)

Openhouse seeks a positive, compassionate, caring, creative, and organized Community Engagement Coordinator (CEC) who will help support the coordination and delivery of our direct services and community programs that promote engagement, health and wellness for lesbian, gay, bisexual and transgender (LGBTQ) older adults in the San Francisco Bay Area.

POSITION SUMMARY: The Community Engagement Coordinator (CEC) will support Openhouse’s Community Engagement programs to integrate multiple LGBTQAI generations through three main areas:
1) intergenerational programming such as Friendly Visitor, MISCI, MAG; 2) planning, coordination, and execution of ongoing, one-off and large social events including Fall Feast, Intergen Brunch, Pride, etc; and 3) enrollment of eligible LGBTQAI senior community into Openhouse’s Community Defined Evidence Practice (CDEP), a project funded by the California Department of Public Health (CDPH) whose goal is to assess the positive health impacts of Openhouse’s wraparound Support & Wellness, Community Engagement, and Friendly Visitor Programs in a multi-year community participatory research project. The position is regular full-time equivalent (32 hours) that will include working on weekends, with full benefits and reports to the Manager of Community Engagement Programs.

DUTIES AND RESPONSIBILITIES:

1. Assessment, Training, and Matching (Openhouse FV and MISCI intergenerational programs) as part of the Friendly Visitor program team

*Senior Participant/Community Member
• Conduct comprehensive in-home assessment to ascertain needs, interests and challenges for the community members seeking support.
• Provide high quality service and support to seniors to foster and sustain relationship with the Friendly Visitor volunteer.
• Work collaboratively with the FV Supervisor to help monitor changes in senior’s health and well-being, and level of satisfaction with volunteer match during follow-up calls and/or visits.
• Work collaboratively with Case Manager and staff from other programs to ensure a welcoming referral into the Friendly Visitor and MISCI programs.
• Assist participants with accessing information and assistance or case management services, as needed.
• Match LGBTQ seniors with screened, trained, and committed volunteer matches.
• Support the Manager of Community Engagement Programs with developing and implementing creative and effective outreach efforts to identify LGBTQ seniors for the Friendly Visitor and MISCI programs that can include but not limited to in-service presentations to social service providers and tabling at community events.
• Serve as point person for MISCI and MAG intergenerational programs.

*Friendly Visitor Volunteer
• Work with Volunteer Coordinator to develop and implement creative and effective outreach efforts to identify and recruit diverse friendly visitor volunteers.
• Work in collaboration with FV Supervisor to screen and train volunteers to ensure successful matches with LGBTQ senior participants.
• Match committed volunteers with isolated LGBTQ community members.
• Provide ongoing supervision and support to Friendly Visitor volunteers and MISCI matches (as needed) to help sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to help empower Friendly Visitor volunteers.

2. Ongoing and Large Community-Building Social Events

• Execute special event logistics (e.g., work with multiple vendors, arrange for food and beverages for special events, room set up and break down, assist community members with access into Openhouse special events) including on- and offsite locations eg. MISCI Showcase, Fall Feast, Prom, Intergen Brunch, etc.
• Oversee and support volunteers during special events.
• Working with Activities Coordinator to decorate meeting spaces for special events and holidays.
• Working in collaboration with Activities Coordinator to receive and respond to calls, emails related to RSVPS for programming and special events.
• Other duties as assigned.

3. Data Collection and Oversight

MISCI, CRDP and General Openhouse Enrollment
• Collaborate with Openhouse internal CRDP Core team to plan, distribute, and coordinate evaluation process with community partners including: interviews, focus groups, study participant outreach, enrollment, education, and ongoing support.
• Conduct and compile survey data as part of the study at initial contact (baseline), 6-,12-, and 18-month intervals for reports to Evaluation team.
• Respond to questions about CDEP study. Screen participants for enrollment in the study.

4. Community Outreach

• Work with Volunteer Coordinator to recruit volunteers to lead and support community engagement programs.
• Solicit content for monthly newsletter (e.g., images, stories, resource features) to augment the Openhouse monthly activities calendar.
• Work with OH Marketing team to develop collateral materials including flyers, draft program-specific communications, and other outreach materials to promote Openhouse programs and services.

5. Administration

• Manage data, Openhouse registration forms, sign-in sheets, annual Consumer Satisfaction surveys, program evaluations, and other required documentation as required by the SF Department of Aging and Adult Services and other funders.

IDEAL EXPERIENCE: Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:
1. Experience working with older LGBTQ adults or equivalent experience working with other populations with unique socialization and service needs.
2. Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members.
3. Event planning experience and publication layout/design highly valued.
4. Public speaking and delivering presentations highly valued.
5. Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.
6. Ability to work with minimal supervision.
7. Special skills or interests in art, drama, music, or fitness welcome.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED TO PERFORM ESSENTIAL JOB FUNCTIONS:
Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of recruiting, working with and supporting volunteers. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral.

Exceptional communication and interpersonal skills relating to LGBTQ seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Strong program management skills. Instructional skills to conduct Openhouse volunteer orientations, trainings, and community outreach events. Organizational skills to document and track interactions with community members and volunteers. Collaboration skills to maintain and foster relationships with social service providers, community-based organizations, and other stakeholders. Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to supervise volunteers and projects in a fast-paced environment. Ability to provide care coordination and linkages, as needed, for participants enrolled in Friendly Visitor program. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate new ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, Friendly Visitor volunteers, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS REQUIRED:
Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

**

POSITION TITLE: Openhouse Receptionist

Openhouse seeks a dynamic, resourceful, and organized Receptionist who is passionate about providing superlative customer service and resolute in the belief that everyone deserves to be treated with professionalism and respect. The Receptionist works closely with the Operations Manager to provide a welcoming and inviting environment at an innovative and bustling LGBTQ senior center.

The Receptionist will provide exemplary front desk support functions including greeting visitors, coordinating telephone communications, providing information, and monitoring the front lobby. A warm and engaging interpersonal demeanor and a pleasant community service focused attitude are essential.

Position Summary

The public face and voice of Openhouse, the Receptionist offers hospitality to community members, volunteers, staff, and guests, consistently providing a positive impression and pleasing experience of Openhouse. They will be proficient in Openhouse cultural competency standards in order to create a gracious and generous space for all who seek our services. The position is full-time (1.0 FTE), non-exempt, and has no supervisory responsibilities. This Receptionist position may require working one weekend day, and the schedule will be adjusted to accommodate this change in schedule. The position reports to the Operations Manager.

About Openhouse

Openhouse was founded in 1998 to enable LGBTQ seniors to overcome the unique challenges they face as they age by providing LGBTQ-welcoming housing, high-impact direct services, and innovative community programs. Openhouse reduces isolation and empowers LGBTQ seniors to improve their overall health, well-being, and economic security. As the initiator of the movement to meet the needs of LGBTQ older adults in San Francisco, Openhouse is a dynamic and entrepreneurial organization on the leading edge of this growing field at the local, state, and national levels.

Essential Functions

  1. Greet people with a smile; offer genuine hospitality and deliver extraordinary service to the community;
  2. Greet persons entering establishment, determine nature and purpose of visit, and direct as appropriate to specific person or destination;
  3. Answer incoming calls in an enthusiastic tone, and in a manner consistent with the mission and values of Openhouse: answer questions, provide information, take messages, and route calls;
  4. Maintain organized and presentable front desk and lobby area;
  5. Maintain continuity within primary work team by documenting and communicating actions and irregularities;
  6. Assist in clerical or administrative support tasks as needed and/or directed (filing records, checking and collecting badges, maintaining visitor logs, and other functions);
  7. Build and maintain collegial and supportive relationships with Openhouse volunteers, including front desk volunteers;
  8. Maintain safety and security by following policies and procedures; actively participate in Openhouse safety and security culture;
  9. Provide direct support as needed to Openhouse work teams as needed including assistance with RSVPs for programs and events;
  10. Additional duties as assigned.

Knowledge, Skills, and Abilities Required To Perform Essential Job Functions

  1. Experience working with LGBTQ older adults—or equivalent experience working with other populations with unique socialization and service needs—
    is ideal;
  2. Extensive customer service experience;
  3. Familiarity with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint);
  4. Outstanding communication skills including friendliness, active listening, empathy, and confidence;
  5. Strong interpersonal skills including tact, patience, and flexibility, as well as the ability to give and receive feedback;
  6. Ability to maintain confidentiality when dealing with sensitive and proprietary information;
  7. Ability to remain calm under pressure;
  8. Creative problem-solving skills including good judgment, team orientation, and emotional intelligence;
  9. High dependability, integrity, and conscientiousness; excellent time management skills;
  10. Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.

Physical Requirements

Physical skills and ability to perform work that requires sitting, walking, stooping, bending, and lifting up to 35 pounds. Must pass tuberculosis screening.

Disclaimer

This is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

OPENHOUSE COMPENSATION AND BENEFITS

Compensation is competitive and commensurate with experience. The positions described above are full-time, non-exempt, and hourly positions. Openhouse offers a full benefits package including health, vision, dental, long-term disability insurance, EAP, and generous paid time off, as well as a dynamic, vibrant, collaborative and supportive work environment.  These positions are eligible to participate in a 401(k) first day of quarter following one-year of service with agency match.  Professional development opportunities include an invitation to participate in racial equity; aging and disabilities; and cultural humility trainings.

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to [email protected] or fax to (415) 296-8008 or mail to 65 Laguna Street, San Francisco, CA 94102. No phone calls accepted.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Women, people of color, transgender people, seniors and people with disabilities encouraged to apply.

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Mercy Housing California

POSITION TITLE: Resident Services Coordinator II

(at 55 & 95 Laguna)

GENERAL DESCRIPTION: Facilitate and implement core programs as delegated by the program model. Collect and record data to measure program outcomes. Identify human and community service needs of residents. Develop strategies to link residents with needed services, including assistance in overcoming various barriers that might impede access to services. Build community partnerships that bring services and notice to the property; ambassador/advocate of the property, seeking volunteering, selling the brand. When other services are not available, may deliver direct services. Actively participate with other staff working toward resident stability. (Greater than 100 units.)

I. QUALIFICATIONS:

Education: Bachelor’s degree in a related field preferred.

Experience: Two years experience in community development, social services or related field required. Experience conducting community assessments, applying the principles of conflict management, and organizing community groups, events, or programs preferred. Experience supervising staff preferred. If working in a specialized program, knowledge and experience in that specialty required. Experience working with diverse cultures.

Abilities:
• Work collaboratively with others in a team environment, respecting and valuing the perspectives and contributions of others.
• Develop effective working partnerships with religious, educational, and community groups and institutions.
• Function effectively in an environment with diverse cultures, multiple perspectives, and competing needs.
• Demonstrate a commitment to recognizing residents’ knowledge and experience as a valuable resource.
• Motivate individuals to actively participate in services.
• Accurately identify/assess resident assets and needs in order to connect them effectively to resources and help them set personal goals.
• Manage volunteers; effectively facilitate meetings and community gatherings.
• Demonstrate a high level of verbal, writing, and listening skills.
• Proficient with MS Office ( i.e. Microsoft Word, Excel, and Outlook).
• Maintain confidentiality and to obtain appropriate release of information as necessary.
• Able to work with people with mental health, disability, substance abuse, legal, and financial issues.

II. ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES

A. TECHNICAL/FUNCTIONAL

1. Implement priority programs and essential activities/ as outlined in the Resident Services (RS) program model.

2. Collect required data for designated program components and record data in the Mercy Housing database in an accurate and timely way. Maintain all reporting requirements set by funding and/or government agencies.

3. Evaluate outcomes of regularly scheduled on-site programs and services as required.

4. Develop a comprehensive understanding of residents (conduct needs assessments, community meetings, etc) in order to offer residents the opportunity to assist their community and to guide them towards appropriate services and resources.

5. Report child, dependent adult and elder abuse and neglect according to state law.

6. Develop and maintain a comprehensive list of available community resources (employment, education, social service agencies, etc) for residents.

7. Participate in and/or lead activities within Mercy Housing and in collaboration with partner agencies that build professional capacity and enhance working relationships.

8. Establish and maintain partnerships with relevant organizations and individuals, with an emphasis on providing on-site services to residents and the community.

9. Be an active member of the site team, working collaboratively with the manager and other site staff to meet property needs and resolve resident problems.

10. Participate in the annual property and/or grant budget process and maintain accurate recording and tracking or related expenditures.

11. Collect information and document incidents that could potentially need follow-up by property staff and/or residents involved.

12. Actively collaborate with Resource Development and RS to share information and implement fundraising plans.

13. Attend all required training to ensure individual and professional growth.

14. Recruit, orient, manage, and evaluate other RS staff as assigned.

15. Participate in Affordable Housing Advocacy.

16. Manage volunteers.

B. AMERICANS WITH DISABILITIES ACT (ADA) REQUIREMENTS

Physical: Occasionally required to push/pull objects up to 30 lbs., and to lift/carry objects up to 30 lbs. Frequently required to perform moderately difficult manipulative tasks such as typing, writing, etc. Must be able to walk, stand, and sit for extended periods.

Sensory: Frequently required reading and writing documents, written and financial reports, and plans. Must be able to distinguish normal sounds with some background noise, as in answering the phone, interacting with residents and staff, etc. Must be able to speak clearly and understand/be understood using the English language.

Cognitive: Frequently required to concentrate on moderate detail with constant interruption. Must be able to attend to a task/function for 20-45 minutes at a time. Frequently required to understand and relate to specific ideas, several at a time. Must be able to remember multiple tasks/assignments given to self and others over a period of several days.
Environmental Conditions: Frequent exposure to seasonal conditions in outside weather.

Equipment: Frequently required to drive a car, use a computer, phone, and fax machine.

IV. VALUES-BASED BEHAVIORS

1. Listens attentively to others. Asks clarifying questions to gain a better understanding of the other person’s views and assumptions. Is compassionate for the life circumstances of others.

2. Works effectively in a team environment and actively participates in joint problem solving; willingly cooperates with co-workers.

3. Identifies and takes advantage of opportunities for personal and professional development.

4. Coaches and encourages individual employees and teams. Encourages the professional and personal development of staff. Positively recognizes the accomplishments of staff in own work group and other areas of Mercy Housing.

5. Comes to meetings prepared and on time; honors work commitments; follows through on what was agreed upon; meets agreed upon deadlines.

6. Collaborates with other work groups, Mercy Housing organizations, and outside organizations as appropriate, in a proactive and responsive manner.

7. Honors the private and confidential matters of co-workers. Protects the proprietary information of Mercy Housing.

8. Follow rules, regulations, and policies. Positively contributes to implementing changes.

9. Communicates courteously and effectively with others. Sets clear expectations.

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