POSITION TITLE: Resource and Referral (R & R) Navigator

POSITION SUMMARY: Openhouse seeks a dynamic, empathetic people person who is excited to connect a historically marginalized community to the services they need! The Resource and Referral (R & R) Navigator provides information and assistance (and potentially translation services) for seniors and adults with disabilities at the Openhouse Aging and Disabilities Resource Center (ADRC). In addition to being a neighborhood hub for such services, the Openhouse ADRC is a city-wide resource for lesbian, gay, bisexual, transgender, and queer (LGBTQ) seniors and adults with disabilities. 50% of the community members Openhouse serves come in through the ADRC. The R & R Navigator assesses the needs and capabilities of individuals, provides current information on opportunities and services available within the community, follows up as necessary, and documents the provision and outcomes of services to ensure program effectiveness and achievement of objectives. The R & R Navigator models Openhouse’s commitment to a trauma-informed approach to providing services and building community.


  1. Organize and conduct outreach and other promotional activities to inform LGBTQ seniors and adults with disabilities across the city and the neighborhood about the Openhouse ADRC and increase their access to appropriate community resources, housing and services.
  2. Complete intake forms and proactively assess the needs, challenges and capacity of individuals seeking ADRC services.
  3. Provide current information and referrals appropriate to each participant on housing and social services available at Openhouse and in the community including adult day care, counseling, education, employment, in-home care, legal support, transportation and social activities.
  4. Update and maintain monthly housing opportunities list for San Francisco and surrounding areas, including coordinating volunteers to ensure lists are up to date and comprehensive.
  5. Link individuals to the opportunities and services that are available and help secure needed services by providing additional assistance such as contacting agencies, completing forms, advocating for the individual with service providers, confirming and escorting individuals to appointments, and conferring with service providers to ensure individual needs are met.
  6. Assist individuals in completing applications for financial benefits including renter’s/home owners’ assistance, other financial assistance programs, Medi-Cal, and Medicare Part D.
  7. Assess and coordinate with Openhouse staff or outside agencies when an individual needs specialized clinical assessment, case management, or other care coordination services.
  8. Conduct community outreach and informational workshops to increase the target population’s understanding of and access to the affordable housing system in San Francisco including how to stay informed about available units, complete applications, improve credit scores and maximize participation in housing lotteries.
  9. Follow up with individuals and organizations to ensure receipt of services, maximize client participation and utilization of services and programs, measure consumer satisfaction and document the outcome of referrals, housing applications, and other assistance provided through the ADRC.
  10. Maintain and submit monthly service reports to meet contract agreements; collaborate with community-based organizations and city departments to reach older adults and adults with disabilities in the LGBTQ community; participate in trainings to enhance skills.
  11. Develop relationships with community organizations with shared values and beneficial resources and encourage coalition-building to provide the community with holistic care, including attending partnership meetings such as the LGBTQ Partnership, etc.
  12. Support community members moving into 95 Laguna, including subsidy referrals, moving resources, utility setup, and more as needed.
  13. Cross department support with the California Reducing Disparities Project, a project gathering firsthand accounts of how best to connect historically marginalized folks to services.
  14. Other duties as assigned by the Manager of Housing and Resources Navigation Program


The ideal candidate for the position will be able to demonstrate:

  • Current and comprehensive knowledge of available housing and social services for seniors and adults with disabilities.
  • Thorough understanding of affordable housing in San Francisco, public benefits like Medicare and Medi-Cal, In Home Supportive Services (IHHS), and the role of the San Francisco Department of Aging and Adult Services (DAAS) in ensuring access to quality care and services for seniors and adults with disabilities.
  • Existing relationships with community providers, including case managers, and other health care and social service organizations and workers.
  • Motivation to be of service to LGBTQ elders and adults with disabilities.
  • Community-centered approach to service delivery based in compassion and willingness to engage community members in difficult conversations about intersecting identities.
  • Strong communicator who can interact non-judgementally, with a mind to harmreduction.
  • Outgoing, independent, proactive and loves working with people.
  • An understanding of data tracking and reporting to measure outcomes, increase program effectiveness and ensure compliance with contract requirements.
  • Ability to work successfully with volunteers and interns to extend outreach and support, work with individuals in the program and promote the ADRC program.
  • Ability to make impactful recommendations to enhance and improve services.


  • BSW or other social work experience highly preferred.
  • At least two years of experience working with seniors and/or adults with disabilities.
  • Exceptional communication and presentation skills relating to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals.
  • Good problem solving skills and the ability to prioritize multiple tasks.
  • Proficiency with information management systems.
  • Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ seniors and adults with disabilities.
  • Ability to speak (bilingual) in English and Spanish preferred.
  • Experience working with populations with unique socialization and service needs.
  • Commitment to diversity and demonstrated understanding that LGBTQ older adults and people with disabilities live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality/religion, and ability.

REPORTING: The Resource and Referral Navigator will report to the Housing and Resource Navigation Program Manager.

COMPENSATION: Compensation is competitive and commensurate with experience. This is a full-time, non-exempt position. Openhouse offers a full benefits package including health and dental insurance; generous paid leave; and a dynamic, vibrant, collaborative and supportive work environment.

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to [email protected] or fax to (415) 296-8008 or mail to 65 Laguna St, San Francisco, CA 94102. No phone calls please.

Openhouse provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Women, people of color, transgender people, seniors and people with disabilities encouraged to apply.

POSITION TITLE: Community Engagement Coordinator (CEC)

Openhouse seeks a positive, compassionate, caring, creative, and organized Community Engagement Coordinator (CEC) who will help support the coordination and delivery of our direct services and community programs that promote engagement, health and wellness for lesbian, gay, bisexual and transgender (LGBTQ) older adults in the San Francisco Bay Area.

POSITION SUMMARY: The Community Engagement Coordinator (CEC) will support Openhouse’s Community Engagement programs to integrate multiple LGBTQAI generations through three main areas:
1) intergenerational programming such as Friendly Visitor, MISCI, MAG; 2) planning, coordination, and execution of ongoing, one-off and large social events including Fall Feast, Intergen Brunch, Pride, etc; and 3) enrollment of eligible LGBTQAI senior community into Openhouse’s Community Defined Evidence Practice (CDEP), a project funded by the California Department of Public Health (CDPH) whose goal is to assess the positive health impacts of Openhouse’s wraparound Support & Wellness, Community Engagement, and Friendly Visitor Programs in a multi-year community participatory research project. The position is regular full-time equivalent (32 hours) that will include working on weekends, with full benefits and reports to the Manager of Community Engagement Programs.


1. Assessment, Training, and Matching (Openhouse FV and MISCI intergenerational programs) as part of the Friendly Visitor program team

*Senior Participant/Community Member
• Conduct comprehensive in-home assessment to ascertain needs, interests and challenges for the community members seeking support.
• Provide high quality service and support to seniors to foster and sustain relationship with the Friendly Visitor volunteer.
• Work collaboratively with the FV Supervisor to help monitor changes in senior’s health and well-being, and level of satisfaction with volunteer match during follow-up calls and/or visits.
• Work collaboratively with Case Manager and staff from other programs to ensure a welcoming referral into the Friendly Visitor and MISCI programs.
• Assist participants with accessing information and assistance or case management services, as needed.
• Match LGBTQ seniors with screened, trained, and committed volunteer matches.
• Support the Manager of Community Engagement Programs with developing and implementing creative and effective outreach efforts to identify LGBTQ seniors for the Friendly Visitor and MISCI programs that can include but not limited to in-service presentations to social service providers and tabling at community events.
• Serve as point person for MISCI and MAG intergenerational programs.

*Friendly Visitor Volunteer
• Work with Volunteer Coordinator to develop and implement creative and effective outreach efforts to identify and recruit diverse friendly visitor volunteers.
• Work in collaboration with FV Supervisor to screen and train volunteers to ensure successful matches with LGBTQ senior participants.
• Match committed volunteers with isolated LGBTQ community members.
• Provide ongoing supervision and support to Friendly Visitor volunteers and MISCI matches (as needed) to help sustain relationships with senior participants through support groups, individual meetings, and developing educational opportunities including skill-building and coping support to help empower Friendly Visitor volunteers.

2. Ongoing and Large Community-Building Social Events

• Execute special event logistics (e.g., work with multiple vendors, arrange for food and beverages for special events, room set up and break down, assist community members with access into Openhouse special events) including on- and offsite locations eg. MISCI Showcase, Fall Feast, Prom, Intergen Brunch, etc.
• Oversee and support volunteers during special events.
• Working with Activities Coordinator to decorate meeting spaces for special events and holidays.
• Working in collaboration with Activities Coordinator to receive and respond to calls, emails related to RSVPS for programming and special events.
• Other duties as assigned.

3. Data Collection and Oversight

MISCI, CRDP and General Openhouse Enrollment
• Collaborate with Openhouse internal CRDP Core team to plan, distribute, and coordinate evaluation process with community partners including: interviews, focus groups, study participant outreach, enrollment, education, and ongoing support.
• Conduct and compile survey data as part of the study at initial contact (baseline), 6-,12-, and 18-month intervals for reports to Evaluation team.
• Respond to questions about CDEP study. Screen participants for enrollment in the study.

4. Community Outreach

• Work with Volunteer Coordinator to recruit volunteers to lead and support community engagement programs.
• Solicit content for monthly newsletter (e.g., images, stories, resource features) to augment the Openhouse monthly activities calendar.
• Work with OH Marketing team to develop collateral materials including flyers, draft program-specific communications, and other outreach materials to promote Openhouse programs and services.

5. Administration

• Manage data, Openhouse registration forms, sign-in sheets, annual Consumer Satisfaction surveys, program evaluations, and other required documentation as required by the SF Department of Aging and Adult Services and other funders.

IDEAL EXPERIENCE: Experience working with LGBTQ older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:
1. Experience working with older LGBTQ adults or equivalent experience working with other populations with unique socialization and service needs.
2. Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBTQ community members.
3. Event planning experience and publication layout/design highly valued.
4. Public speaking and delivering presentations highly valued.
5. Committed to diversity and able to recognize and affirm that LGBTQ older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability.
6. Ability to work with minimal supervision.
7. Special skills or interests in art, drama, music, or fitness welcome.

Knowledge, sensitivity and understanding of issues related to LGBTQ older adults, or equivalent experience working with other populations with unique socialization and service needs. Knowledge of San Francisco’s aging and disability resources preferred. Knowledge of recruiting, working with and supporting volunteers. Knowledge of and familiarity with client assessment, documentation and databases, and information and referral.

Exceptional communication and interpersonal skills relating to LGBTQ seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Strong program management skills. Instructional skills to conduct Openhouse volunteer orientations, trainings, and community outreach events. Organizational skills to document and track interactions with community members and volunteers. Collaboration skills to maintain and foster relationships with social service providers, community-based organizations, and other stakeholders. Proficient with Microsoft Office Suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs, online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to supervise volunteers and projects in a fast-paced environment. Ability to provide care coordination and linkages, as needed, for participants enrolled in Friendly Visitor program. Ability to collaborate with multi-disciplinary team to assess consumer needs. Ability to receive and integrate feedback from supervisor and program team. Ability to develop relationships and maintain them through cooperative and team interaction. Ability to generate new ideas and see projects through to completion. Ability to act with patience, tact and courtesy in interactions with senior community members, Friendly Visitor volunteers, their families, staff and organizational partners under demanding and difficult conditions.

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

COMPENSATION: This position full time equivalent (0.8 FTE), and compensation is commensurate with experience and includes health, dental, and vision benefits. This position is eligible to participate in a 401(k) first day of quarter following one-year of service with agency match.

TO APPLY: E-mail cover letter and resume detailing your qualifications and interest in the position to [email protected] or fax to (415) 296-8008 or mail to 65 Laguna Street, San Francisco, CA 94102. No phone calls accepted.

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people, and people with disabilities encouraged to apply.