POSITION TITLE: Housing Coordinator (Full-Time)

Openhouse seeks a dynamic, creative, and organized Housing Coordinator(HC) who is a passionate advocate and resolute in the belief that everyone deserves to live in housing that is safe, welcoming and affordable. Our Housing Coordinator will serve as primary staff in the Openhouse Housing Assistance Program (HAP) to offer housing and resources navigation, advocacy and support for LGBTQ seniors seeking housing. The HAP at the Bob Ross LGBT Senior Center is collocated with San Francisco’s first and only, affordable senior housing site welcoming to LGBTQ seniors, at 55/95 Laguna Street operated by Openhouse and Mercy Housing California.

POSITION SUMMARY: The Housing Coordinator is responsible for reaching out to, identifying and providing ongoing follow-up and support to LGBTQ seniors seeking housing. The HC will assist seniors in applying for affordable housing opportunities, completing applications for open waitlists, and offering general housing support and follow-up. The Housing Coordinator works in collaboration with the Openhouse Information and Assistance (I & A) Specialist, Case Manager and social services team. The position is part-time (0.8 FTE) non-exempt and reports to the Director of Programs.


I. Intake Process
• Receive and respond to calls from LGBTQ seniors and their caregivers seeking housing or exploring housing options.
• Ensure completion of intake forms for each client.
• Manage and input data collected from intakes and housing follow-up calls into internal and external databases.
• As needed, help community members create a personal housing search plan.

II. Housing Workshops and Assistance
• Collaborate with the Openhouse I & A Specialist to present up to 4 housing workshops each month to provide an introduction to searching for housing and an exploration of effective search strategies.
• Provide overview of available housing availability, review screening criteria for affordable senior housing, including: income eligibility requirements, availability of security deposit, credit check and criminal background check.
• Collaborate with Openhouse I & A Specialist to refer clients to appropriate services identified in intake process.

III. Individual Follow-up and Advocacy
• Motivate LGBTQ seniors to apply for housing rental opportunities through individual follow-up meetings and phone calls.
• As needed, assist client with completing housing applications, forms and other documentation related to accessing housing opportunities.
• Conduct regular check-in calls with clients to ensure housing applications have been submitted and whether referrals have been utilized.
• Advocate, as needed, directly with landlords, property management, and housing agencies on behalf of community member; or identify appropriate advocacy services such as Tenant’s Rights, Eviction Defense Collaborative, or other legal resources.
• Follow-up with client to monitor progress in their housing search and document progress.
• Enter data on status of client search in reporting systems.

IV. Community Outreach and Relationship Development
• Promote Housing Assistance Program to LGBTQ senior communities and community partner organizations.
• Seek out housing advocacy opportunities for Agency participation and involvement of our LGBTQ elder constituents in activism and empowerment activities.
• Organize monthly “drop-in” days to assist LGBTQ seniors where they currently access services—e.g., Castro Senior Center, the LGBTQ Center, 30th Street Senior Center, Project Open Hand, etc.
• Develop relationships and cultivate collaborations with staff in organizations providing housing, health, HIV and social services which serve seniors in order to build service referral and housing placement networks.

V. 95 Laguna Street Housing Outreach
• Work with Senior Management to execute 95 Laguna Housing outreach plan for 79 units of affordable senior housing welcoming to LGBTQ seniors.
• Implement outreach and community organizing plan to ensure a significant representation of LGBTQ seniors are placed into the housing lottery for 95 Laguna in Spring 2019.
• Working in collaboration with I&A Specialist remove barriers for diverse income and age-qualified LGBTQ seniors in applying to 95 Laguna; including but not limited to, providing educational sessions in various neighborhoods; offering housing workshops with LGBTQ partner agencies; and/or offering weekend/evening workshops or application support to reach working LGBTQ seniors.

VI. Other Duties as Assigned by the Director of Programs or required by temporary or short-term
staffing shortages.


Knowledge of and experience with San Francisco’s senior housing system. Knowledge, sensitivity and understanding of issues related to LGBTQ aging. Knowledge of Mayor’s Office of Housing and Community Development programs, Ellis Act, Public Authority, tenants’ rights, HIV/HOPWA, eviction process, Shelter Plus Care, Direct Access to Housing (DAH), housing subsidies programs, and other housing resources.

Exceptional communication and interpersonal skills relating to housing counseling to seniors, adults with disabilities, their caregivers, families, families of choice and health professionals. Instructional skills to deliver Openhouse housing workshop content and present at community outreach events. Organizational skills to document and track contacts made with community members. Collaboration skills to maintain and foster relationships with property managers in senior housing, landlords, developers, community-based organizations, and other stakeholders. Proficient with Microsoft Office suite of products (Word, Excel, Outlook) and the ability to quickly learn software programs and online databases and tools. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Community development/organizing skills highly valued.

Ability to identify appropriate senior housing options for community members. Ability to work within an interdisciplinary team. Ability to receive and integrate constructive feedback. Ability to develop relationships and maintain them through cooperative interaction. Ability to act with patience, tact and courtesy in interactions with senior community members, their families, staff and organizational partners under demanding and difficult conditions.

PHYSICAL REQUIREMENTS REQUIRED: Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

QUALIFICATIONS: Passionate and knowledgeable housing advocate with experience working with older adult populations, social work, aging services, program coordination, or related experience.

COMPENSATION: Compensation is commensurate with experience. This is a full-time position, non-exempt position. Openhouse offers a dynamic, vibrant, collaborative and supportive work environment.

TO APPLY: E-mail cover letter and resume to [email protected] No phone calls please.

Openhouse is an equal opportunity employer. Women, people of color, transgender people and people with disabilities are encouraged to apply.