Director of Development

Volunteer Coordinator

Director of Development

POSITION: Director of Development
Reports to: Executive Director
Salary: DOE
Benefits: Generous benefits package provided
Work schedule: M-F, Full time. Occasional evenings and weekends as required.

Organizational Description:
Founded in San Francisco in 1998, Openhouse works to reduce isolation and empower LGBT seniors to improve their health, well being and economic security. Over the past two decades, Openhouse has grown from a small grassroots organization run by dedicated volunteers, into a full-service, professionally staffed agency recognized as a national leader in serving and advocating for LGBT seniors. The mission of Openhouse is to enable San Francisco LGBT seniors and older adults to overcome the unique challenges they face as they age by providing housing, direct services, and community building programs.

The annual operating budget of Openhouse is $1.6M, with an additional $1.6M being raised during FY2016/17 as part of the organization’s expansion campaign. Funding for Openhouse comes from a variety of sources, including government, foundations and corporations, individuals, events, as well earned revenue from trainings and workshops. The organization’s values of equality, community, excellence, and inspiration are embedded in all interactions and programs touching OH community members, volunteers, staff and members of the Board of Directors.

Position Overview:
The Director of Development is responsible for the management and execution of Openhouse’s development program. He/she plans and directs to all aspects of the organization’s fund raising effort, including major gifts, the annual campaign, corporate support, grant management, events, as well as fund raising for Openhouse’s expansion effort. The Director of Development supervises the Development Assistant and will work with the Executive Director over the next six months to determine the staffing needs of the department and hire additional staff and consultants as needed.

Along with the Executive Director, the Director of Development serves as a key spokesperson and represents the organization at events and activities for donors and prospective supporters. He/she works to form strong collaborative relationships with members of the philanthropic community, individual and corporate donors, sponsors, board members and volunteers.

Position Scope and Responsibilities:

  • Refine and manage a multi-faceted development program that includes individual giving, corporate support, foundation grants, events, and a planned giving program.
  • In coordination with the Executive Director, Board of Directors, and appropriate consultant(s), manage a capital fund raising effort to finance Openhouse’s expansion initiative.
  • Create and implement a multi-year plan to identify, cultivate and acquire new donors, including
    an ongoing program of cultivation, solicitation and stewardship that seeks to ensure the organization’s long-term financial sustainability.
  • Coordinate and manage an annual fundraising gala as well as cultivation/stewardship events to be determined.
  • Plan, coordinate and manage direct mail, as well as online and special event funding drives.
  • Write content and oversee production of OH’s newsletters and promotional materials.
  • Create development-related content for OH’s website and utilize social marketing tools to increase the organization’s visibility, improve communications with stakeholders, and support giving.
  • Provide support and direction to members of the Board of Directors in their work as advocates
    and leaders in the fund raising effort for Openhouse; provide staff support to the Development Committee.
  • Work with program staff to prepare government and foundation funding proposals and reports.
  • Provide detailed, accurate, and timely reports on development activity to the Executive Director, Development Committee, and Board of Directors, as directed.
  • Manage the development department in a fiscally sound manner by ensuring that the appropriate systems, staffing, and procedures are in place to support the fundraising goals
  • Supervise and manage the performance of the Development staff and consultants.
  • Work with the Executive Director, staff colleagues, and volunteer leadership to create an awareness and culture of philanthropy throughout the organization.

Experience and Qualifications
The Director of Development should have the following experience and qualifications:

  • A minimum of seven years progressively responsible development experience, with at least two years in a senior management role.
  • A proven track record of success in raising major gifts from individuals and institutions, including experience in the cultivation and solicitation of five and six-figure gifts.
  • Experience creating and implementing a comprehensive, broad-based development program that includes the fund raising sources outlined above.
  • Experience working with and managing capital and/or special project fund raising efforts.
  • Experience successfully planning and executing major fund raising events.
  • Knowledge of and experience with broad-based fundraising and marketing strategies, including direct mail and social media.
  • Demonstrated ability to work effectively with and gain the respect and support of staff colleagues, board members, and volunteer leaders.
  • Proven ability as a team builder, motivator, and mentor.
  • Exceptional written and verbal communication skills; ability to vary communication style to meet the need of the audience.
  • A minimum Bachelor’s degree.

Applicants should send cover letter, resume, and salary expectations to:

Openhouse is an equal opportunity employer. Applications are strongly encouraged from people of color, immigrants, seniors, LGBTQ people, people living with HIV/AIDS, people with disabilities, and bilingual and bicultural people. OH does not discriminate on the basis of race, color, ethnicity, age, religion, gender, sexual orientation, or physical ability. OH is committed to a diverse work environment. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people and people with disabilities encouraged to apply.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.


Volunteer Coordinator

Reports to: Manager of Community Engagement Programs
Salary: Competitive and commensurate with experience
Work schedule: M-F, Part time (20 Hours/week starting).

Openhouse seeks a dynamic, creative, outgoing, and organized Volunteer Coordinator who will expand and innovate the organization’s capacity to recruit, train and cultivate volunteers of all ages with a particular focus on volunteers who are lesbian, gay, bisexual and transgender older adults.

ABOUT OPENHOUSE: Openhouse services include Volunteer Friendly Visitors, housing assistance and education, care coordination, and peer-led support groups to ensure that LGBT seniors have the resources, information and support they need. In addition, Openhouse’s Community Engagement Program (CEP) offers over 100 hours of dynamic programming every month that bring LGBT seniors together to promote social interaction, community-building, health and wellness, and civic engagement

POSITION SUMMARY: The Volunteer Coordinator is responsible for the recruitment, training, retention and supervision of diverse volunteers of all ages in order to effectively engage and serve the LGBT older adult community and the expanding needs of a growing agency. The Volunteer Coordinator will involve LGBT seniors directly using a strengths-based approach and collaborate with program staff to help program participants become and remain engaged in Openhouse activities. The Volunteer Coordinator must possess strong written and verbal communication skills and knowledge utilizing social media and other online tools such as Constant Contact and Volunteer Matters for recruiting new volunteers and spreading the word about new volunteer opportunities. Perhaps often labeled a “people person” by friends, the Volunteer Coordinator will have strong networking and interpersonal skills and an enthusiasm for being highly visible in the community. The position is part-time and reports to the Manager of Community Engagement Programs.


Volunteer Recruitment and Training:
1. Collaborate with Openhouse staff across programs/departments to determine appropriate volunteer needs.
2. Develop and implement effective strategies to recruit and develop volunteers with the well-matched skills for each volunteer position.
3. Train and support volunteers for Openhouse programs, outreach, fundraising/development, and communications.
4. Train and support volunteers for special events/outings that include annual events such as Fall Feast, Elder Youth Brunch, LGBTQ Senior Prom, LGBTQ Pride and other events offered to encourage seniors to feel connected to the LGBTQ community and less isolated.
5. Develop appropriate and ongoing training opportunities; produce training materials to support volunteers as needed.
6. Supervise volunteers at events.
7. Respond to volunteer program phone calls, emails, and other inquiries regarding Openhouse’s volunteer opportunities.
8. Provide prospective volunteers with the necessary information to choose appropriate volunteer opportunities at Openhouse.
9. Engage prospective volunteer contacts through timely follow up.
10. Liaise with community organizations and local businesses to promote the organization’s mission and expand Openhouse’s potential volunteer base.
11. Deliver presentations at community events as needed.
12. Listen to and collaborate with community members toward the creation of successful volunteer program.

Volunteer Retention and Recognition:
1. Provide ongoing recognition to volunteers through various methods of communication, ensuring that volunteers are promptly and properly thanked for their support. Conduct recognition events to honor volunteers.
2. Maintain and solidify close relationships with volunteers and volunteer contacts.
3. Supervise volunteers in performance of duties providing them continuous feedback, periodic performance evaluations and special guidance when requested or required.
4. Work with staff and community members to resolve conflicts that may arise among volunteers, and/or senior community members, using outside support as needed.
Volunteer Program General Operations: Systematic, detail-oriented, with strong computer skills, the Volunteer Coordinator tracks, assesses and evaluates program outcomes to ensure innovation and impact of services provided. Collect and analyze volunteer data and provide reports and data analysis across programs about volunteer productivity and outcomes.
1. Serve as a primary volunteer program liaison to staff and to volunteers.
2. Assist with social media engagement with volunteers by identifying and sharing content opportunities across Openhouse programs.
3. Attend external volunteer-related events for recruitment, retention, or recognition as needed.
4. Coordinate events, meetings, program orientations, trainings as necessary. Some evening and occasional weekend work will be required.
5. Commitment to shadowing or participating in Openhouse programs toward an understanding of program needs.
6. Collaborate and support Openhouse program staff as needed.
7. Other Duties as Assigned by the Manager of Community Engagement Programs or required by temporary or short-term staffing shortages.

IDEAL EXPERIENCE: Experience working with LGBT older adults is ideal; but all candidates who have the following type of experience and qualifications will be considered:
1. Experience working with older adults or equivalent experience working with other populations with unique socialization and service needs.
2. Sensitivity to and knowledge of the unique life experiences, challenges, and strengths of LGBT community members.
3. Comfortable using technology; ability to use online volunteer management tool, volunteer recruitment websites, and online social media and communications tools.
4. Ability to translate the life experiences and skills of LGBT older adults to foster confidence and empower them as volunteers.
5. Demonstrated ability to organize volunteers, activities and events.
6. Experience guiding groups of volunteers toward common goal.
7. Experience recruiting, working with and supporting volunteers.
8. Attuned to what motivates the active, busy, “volunteer-minded” community member to give of their skills, talents, and valuable time.
9. Strong interpersonal skills and tact when delivering and receiving constructive feedback.
10. Ability to collaborate with multi-disciplinary team to effectively reach potential volunteers and build community partnerships.
11. Familiar with organizing grassroots community campaigns is highly valued
12. Committed to diversity and able to recognize and affirm that LGBT older adults live at intersections of race, ethnicity, class, culture, HIV status, sexual orientation, gender, gender identity, spirituality, and ability

Proficient with Microsoft Office Suite and the ability to quickly learn software programs and online databases and tools. Familiarity of online content management systems (Word Press), and layout tools (InDesign, Photoshop). Excellent knowledge of various social media platforms for outreach and marketing. Good problem-solving skills and the ability to prioritize multiple tasks. Excellent time management skills. Attention to detail and ability to provide high quality data and reports.

Physical skills and ability to perform work that requires sitting, walking, stooping, bending and lifting up to 35 pounds.

Bachelor’s Degree a plus, experience working with older adult populations, and volunteer program coordination

Compensation is commensurate with experience. Openhouse offers a full benefits package including health, dental & vision insurance; generous paid leave; and an enjoyable, vibrant, collaborative and supportive work environment.

E-mail cover letter and resume to [email protected] or fax to (415) 296-8008. Applications without a cover letter will not be considered. No phone calls please.

Openhouse is an equal opportunity employer. Women, older adults, people of color, transgender people and people with disabilities encouraged to apply.  Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.